What You Bring

• University degree or equivalent experience; CIP designation preferred.
• Proven experience in coaching, mentoring, and leading teams.
• At least 7 years of underwriting experience in the Home & Auto insurance industry; experience across provinces is an asset.
• Deep knowledge of Personal Lines insurance, with preferred experience in Lifestyle and recreational products.
• Demonstrated ability to lead and support change initiatives using basic project management principles.
• Experience in a call center or contact center environment.
• Strong decision-making skills, with a focus on balancing risk and customer service.
• Excellent communication and interpersonal skills, with the ability to foster relationships across teams and stakeholders.
• Proven problem-solving abilities in both business and customer contexts.
• Experience participating in hiring and compensation processes.
• Skilled in developing and managing capacity plans to meet service levels.
• Comfortable using data and analytics to inform strategy and improve underwriting performance

As Team Leader, you’ll oversee a team of underwriters—providing mentorship, technical direction, and performance coaching. You’ll lead initiatives to enhance efficiency, refine risk assessment strategies, and support ongoing innovation in underwriting. This is an exciting opportunity for a results-oriented professional with strong leadership skills, a solid grasp of lifestyle products, and a focus on customer experience and risk quality.

Key Responsibilities

• Lead, develop, and coach a team of Lifestyle Underwriters to ensure exceptional service delivery and underwriting excellence.
• Champion a superior broker and customer experience through high standards in service, risk assessment, and responsiveness.
• Drive results by implementing recognition and reward programs that inspire team success.
• Provide technical guidance and conduct regular performance evaluations.
• Ensure underwriting practices comply with internal guidelines and contribute to a profitable portfolio.
• Communicate operational updates clearly and effectively to team members.
• Travel a few times per year as required to support business needs.
• Identify and implement improvements to underwriting workflows and the overall customer journey.
• Lead change management initiatives and support cross-functional business transformations.
• Collaborate with internal teams to ensure smooth integration of underwriting and broker-facing operations.
• Work with leadership to analyze workload trends and plan for future capacity.
• Develop strategies to manage resource allocation and maintain team productivity during fluctuations.
• Track, analyze, and report on team KPIs and quality metrics to inform decisions and continuous improvement.

What You Bring

• University degree or equivalent experience; CIP designation preferred.
• Proven experience in coaching, mentoring, and leading teams.
• At least 7 years of underwriting experience in the Home & Auto insurance industry; experience across provinces is an asset.
• Deep knowledge of Personal Lines insurance, with preferred experience in Lifestyle and recreational products.
• Demonstrated ability to lead and support change initiatives using basic project management principles.
• Experience in a call center or contact center environment.
• Strong decision-making skills, with a focus on balancing risk and customer service.
• Excellent communication and interpersonal skills, with the ability to foster relationships across teams and stakeholders.
• Proven problem-solving abilities in both business and customer contexts.
• Experience participating in hiring and compensation processes.
• Skilled in developing and managing capacity plans to meet service levels.
• Comfortable using data and analytics to inform strategy and improve underwriting performance.

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