Operations Admin (Cust. Care & Key Account) at Cartrack

Kecamatan Setiabudi, Jakarta, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Administration, Customer Service, Account Management, Data Entry, Reporting, SLA Management, Problem Solving, Analytical Skills, Communication, Interpersonal Skills, Microsoft Office, Google Suite, OTRS System, GPS Telematics, Documentation, Scheduling

Industry

Software Development

Description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operations Admin to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. We are looking for a highly motivated Operations Admin to oversee the performance quality of our Customer Service & Key Account and ensure consistent service excellence in GPS telematics installations and maintenance. This role is responsible for conducting response evaluation, identifying obstacle, and reporting the productivity off aftersales team. Responsibilities: Monitor and maintain detailed records of customer service tickets through the OTRS system, ensuring accuracy and timely updates Identify operational gaps, bottlenecks, and recurring issues, and provide actionable recommendations for improvement Coordinate with Customer Service, Technical, and Key Account teams to ensure smooth execution of daily operations Ensure all service requests, installations, and maintenance activities are completed within agreed SLAs Prepare regular operational reports, including ticket performance, productivity metrics, and service quality insights Support end-to-end administrative processes, including documentation, reporting, and data consolidation Assist in scheduling and monitoring GPS installation activities to ensure on-time service delivery Handling ad-hock admin task Requirements: Minimum Diploma/ Degree in Management, Business Administration or similar discipline with at least 2 or 3 years of experience in office administration. Strong administration skills with some experience of some or most of the following areas: customer service; account management; service excellent. Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external stakeholders. Good knowledge and skills in customer service excellence and committed to the highest standards of excellence in knowledge, practice and professional responsibility. Highly motivated and proactive individual able to work to strict deadlines, with strong organizational, analytical and problem-solving skills Good computer literacy (Microsoft Office and Google suite)

Responsibilities

The Operations Admin will monitor customer service tickets, identify operational bottlenecks, and ensure service requests are completed within SLAs. They are also responsible for preparing productivity reports and coordinating with technical and account teams to maintain service excellence.