JOIN CENTORRINO TECHNOLOGIES: INNOVATE, GROW, AND THRIVE WITH US!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Operations & Administration Assistant to join our Audio Visual team in Melbourne or Sydney.
In this pivotal role, you’ll be the hub that keeps our Audio Visual (AV) team running smoothly. You’ll coordinate resources for Mobile AV technicians and subcontractors, arrange backfill and emergency coverage, and handle the day-to-day administration that keeps our operations on track. From scheduling, travel bookings, and procurement to expense management, license tracking, and fleet coordination, you’ll ensure nothing falls through the cracks. Working closely with team leaders, technicians, and clients, you’ll balance people, priorities, and processes to deliver seamless service and keep projects moving without disruption.

• Manage and optimise schedules for Audio Visual (AV) Field technicians, including emergency resourcing to minimise disruptions.
• Serve as the primary contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave.
• Liaise confidently with clients, subcontractors, and internal teams via phone and email, providing excellent communication and customer service.
• Track & report on workforce KPI metrics such as resource utilisation and scheduling efficiency, and communicate changes to schedules or resource plans to all stakeholders.
• Work closely with the Head of Audio Visual and Team members to ensure a seamless client experience.
• Oversee fleet maintenance and repairs, ensuring minimal operational impact.
• Manage ticket queues, SLA adherence, and complaint/escalation resolution.
• Coordinate travel arrangements for the AV team.
• Manage procurement for hardware and software licensing for the AV team.
• Oversee sundry expense management and assist with license management.
• Provide PA support to the AV management team, including diary, meeting, and documentation coordination.
• Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth day-to-day operations.