POSITION OVERVIEW

The Operations Administration Specialist is responsible for performing all back-office operations while taking a proactive approach towards problem resolution. Ensures that daily processes are completed in an efficient and accurate manner. This individual serves as a resource and contact to other bank personnel, clients and vendors in all areas of operations
administration.

SKILLS / QUALIFICATIONS

• Requires overall qualifications to successfully handle the duties described above

EDUCATION / EXPERIENCE

• High school diploma or equivalent.
• Minimum 2 years banking experience in a branch or equivalent branch operations experience.
• Bilingual in Korean and English preferred

• Ensures the operations integrity of assigned function and adherence to Bank policies
• and procedures.
• Process incoming, outgoing, and foreign currency wire transfer instructions
• Provide branch operations support relating to wire inquiries
• Handle wire related messages inquiring investigations
• Report suspicious or unusual activities to direct supervisor or manager for review
• Orders cash and coin for the branch.
• Processes CD interest checks and mails to customers.
• Processes garnishments, levies, and subpoenas.
• Perform timely and accurate check clearing adjustments with FRB.
• Processes Regulation E disputes.
• Balance ATM transactions.
• Resolves non-posted transactions.
• Assists in research and reconciliation of correspondent bank and FRB accounts to the general ledger.
• Assists operations management with Certifications.
• Orders debit cards upon instructions from the branch.
• In charge of ordering and replenishing Bank supplies.
• Provides general clerical support such as typing, filing and other record keeping.
• Perform any other Operations tasks assigned by management
• Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and etc.). Must complete all required training