WHY JOIN SPEEDLINE?

At SpeedLine, we’re innovators in Point of Sale (POS) technology solutions, empowering restaurant operators across North America to elevate their operations and customer experiences. Since 1990, we’ve been at the forefront of technology, and we’re looking for passionate individuals to join our growing team.
We believe in a collaborative environment that supports work-life balance, professional growth, and community engagement. If you’re excited about technology’s impact on the food service industry, we want to hear from you.

WHAT YOU’LL DO

The Operations Coordinator is responsible for the processing and approval of orders, payments, accounts receivable (A/R), accounts payable (A/P), and support service renewals. This position also manages Customer Support and Subscription Service Agreements and is responsible for following and maintaining all documentation required as outlined by the Operations Department manager. This position requires attention to detail to ensure error-free service is provided to the customers of SpeedLine Solutions.

KEY RESPONSIBILITIES

• Process Customer orders, including those with special instructions, renew Support and Subscription Service Agreements, and ensure the transfer of ownership process is completed in collaboration with Customers and the Sales Department.
• Answer all Customer inquiries regarding payments, shipments, receipts, invoices, and statements and ensure the accuracy of all related records in the tools provided, such as the CRM, Sage, EFT, and Conligo Pay databases.
• Ensure Payment Authorization Forms are filled out correctly for Support Services and managed as required per PCI compliance regulations.
• Set up Support and Subscription Service Agreements and record legal documentation accurately and as per process.
• Purchase Third-Party software support and renewals for Customers as required.
• Improve Customer satisfaction by managing workload responsibly, including utilizing resources to meet or exceed deadlines and customer expectations.
• Responsible for maintaining Customers’ physical and online store folders.
• Perform administrative duties to include but not limited to:
• Run, review, and record operations performance reporting statistics, unearned revenue in Sage, and credit card processing customer lists monthly.
• Resolve Support cancellations and closure-related issues.
• Review and update service and subscription activations and renewals every week.
• Record all Customer store inactivations, support service cancellations, and support service recoveries.
• Create quotes and process payments for Support Project Billable Hours.
• Manage and process A/R tasks, including the transmission of daily batch files, reviewing the Aging trial balance report, communicating and collecting outstanding customer balances, and processing customer statements, support fees, and refunds.
• Maintain a current working knowledge of the position and all its related processes, ensuring review and understanding of the same as they are created, updated, or revised.
• Manage company-provided tools and resources, such as maintaining and monitoring applicable email inboxes, knowledge base processes, participating in job-related training or associated personal development initiatives as required, record all customer events in the CRM, and record key internal projects in the company’s wiki.
• Provide backup to other departments and partner with team members, including but not limited to the Customer Service Representative, Sales, the Purchaser, the US Operations Supervisor, and the Corporate Accountant.