Operations & Administrative Coordinator | ZR_29848_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Coordination, Scheduling, Administrative Support, Customer Service, Communication, Organizational Skills, Multitasking, Digital Tools, Invoicing, Recruiting, Onboarding, Compliance, Google Workspace, Notion, QuickBooks Online, Slack

Industry

Staffing and Recruiting

Description

This is a remote position. Operations & Administrative Coordinator Monday to Friday; 8 AM - 5 PM ET/40 hours per week Role Overview The Operations & Administrative Coordinator will serve as the operational hub of the business — managing scheduling, dispatching, client coordination, and ensuring seamless day-to-day flow. This role requires strong organizational skills, responsiveness, and the ability to juggle multiple priorities while maintaining excellent communication with clients and the field team. Key Responsibilities Operations & Scheduling Manage the master job calendar, technician dispatch, and daily route coordination. Confirm job details, send client reminders, and handle same-day changes or reschedules. Coordinate with airports, FBOs, and MROs to secure ramp access, gate passes, and job clearances. Monitor technician check-ins, completion updates, and photo submissions for quality assurance. Customer Service & Support Respond promptly to new inquiries during business hours. Prepare and send quotes using the franchise pricing app (for management approval). Follow up on pending quotes and ensure a smooth booking-to-completion process. Deliver clear and professional client communication throughout the service journey. Collect and log client reviews post-service to support franchise quality compliance. Administrative Coordination Support the invoicing and payment process when the franchise system is unavailable. Maintain accurate service records and digital documentation. Liaise with the bookkeeper or accountant as needed to ensure proper financial workflow and reporting. Recruiting & Onboarding Support Post technician job openings when needed and coordinate candidate interviews. Assist with onboarding new hires, digital file management, and basic HR documentation. Monitor attendance, schedule adjustments, and time-tracking compliance. Systems & Reporting (Franchise Compliance) Follow established franchise systems and SOPs for operations and reporting. Maintain accurate entries within Notion, Google Workspace, and franchise tools. Support compliance by ensuring data and activity logs are kept current and properly formatted. Requirements Qualifications 2+ years of experience in operations coordination, scheduling, or administrative support (service or field-based business preferred). Excellent written and verbal communication skills in English; Spanish is an advantage. Highly organized, proactive, and detail-oriented with strong multitasking ability. Comfortable using digital tools such as Google Workspace, Notion, QuickBooks Online, and Slack. Ability to work independently while staying aligned with franchise systems and processes.

Responsibilities

The Operations & Administrative Coordinator will manage scheduling, dispatching, and client coordination to ensure a seamless day-to-day flow. This role involves responding to inquiries, preparing quotes, and maintaining service records.