WHO WE ARE

BrandArt design and supply high-quality branded merchandise for visitor attractions across the UK and beyond. From museums and zoos to theme parks and heritage sites, we work closely with our clients to create unique, memorable products that reflect their brand and delight their visitors. With teams in Essex and Welshpool, we manage everything from concept and creative design through to production, warehousing, and dispatch – all under one roof.

JOB OVERVIEW

We’re looking for a detail-oriented Operations Assistant to join our Head Office team in Colchester. This is an admin-focused role supporting the day-to-day running of our operations – from processing orders and updating systems, to coordinating with suppliers and ensuring customers receive the right products on time. It’s a great fit for someone organised, methodical, and happy working behind the scenes to keep things moving.

QUALIFICATIONS

• Previous office experience is essential, with a focus on administrative roles.
• Very high attention to detail
• Proficient computer skills, including typing speed and accuracy.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£32,000.00 per year

Benefits:

• Discounted or free food
• On-site parking
• Sick pay

Work Location: In perso

• Load, process and send purchase orders to suppliers
• Receive customer orders from Sales Administrator/create picking notes, send order to our BrandArt Hub site (with new artwork if required) & file all correspondence
• Pick and send detailed picking notes for UK stock print lines, including back orders
• Pick and send detailed picking notes for Far East (FE) orders
• Co-ordinate dispatch of print and FE orders with our BrandArt Hub site
• Update pending spreadsheet with dates/ order updates and ensure to chase BA Hub/suppliers
• Despatch stock and provide delivery notes for BA Hub when requested
• Send delivery notes to customers (book in delivery if required)
• Sample dispatching from head office
• Produce commercial invoices and shipping quotes for export shipments
• Arrange printed samples with BA Hub and bespoke samples from the Far East
• Check and approve pro forma invoices
• Liaising with compliance regarding product safety and any testing requirements
• Liaising with the Creative/Studio team to create label artwork, ensuring this is shared with the account managers and compliance for approval before sending to the factories
• Run shipping quotes (courier and forwarders)
• Check and approve purchase invoices and input into OrderWise
• Arrange new quotes and repeat quotes from suppliers
• Run landed-cost prices for the sales team when required
• Check and approving pre-shipment photos from suppliers
• Checking and approving artwork (labels and products) from suppliers ensuring you are checking for up-to-date compliance information
• Send invoice payments to accounts for deposits and balance payments
• Update the shipping schedule sheet
• Send packing lists to BA Hub for any goods coming in advance
• Plus any other responsibilities as required