Operations Administrator at Collinson

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Workflow Execution, Report Generation, Membership Lifecycle Management, Payment Tracking, Data Entry, Problem Solving, Prioritization, Computer Literacy, English Proficiency, Cantonese Proficiency, Putonghua Proficiency

Industry

Consumer Services

Description

Recruiter for this role: Yammy Fong We are offering...... 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role...... Operational & System Support Execute operational workflows, including running predefined system scripts and processes Generate reports and prepare operational data for internal use Send fulfilment files and coordinate with external vendors Membership Management Process new membership enrollments accurately and efficiently Manage the full membership lifecycle, including renewals and reinstatement, upgrades and downgrades, as well as cancellations and refunds Handle visit reallocations and membership amendments Financial & Payment Support Assist the Finance team with payment tracking and collection follow-ups Ensure accurate processing of refunds and payment-related transactions Data Management & Administration Maintain accurate and up-to-date membership records Perform high-volume data entry with strong attention to detail Handle ad hoc administrative and operational requests as needed You might fit for the role if you have...… Diploma or above in business administration or related discipline Minimum 1-2 years of working experience preferably in operations Proactive, detail‑oriented, with strong problem‑solving skills and attention to data accuracy Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment Good computer literacy with the ability to support daily operational scripts and system procedures Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) About us: Our story Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. Equal Opportunities: Our commitment to inclusion Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com Reward & Benefits: What's in it for me? You can look forward to a competitive salary and benefit plan including but not limited to: Hybrid work arrangement (work from home/office) Medical & Life Insurance Flexible Benefits Free Priority Pass Membership (unlimited airport lounge access) At Collinson Group, you’ll join a business that’s growing globally and shaping the future of customer experience, travel, and loyalty. If you’re excited by growth, innovation, and working with passionate, collaborative colleagues, you’ll thrive here We’re always looking to connect with talented people. Introduce yourself to our recruitment team, and we’ll reach out when a role matches your skills and ambitions. Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together — which is why we’re proud to be recognised as a top workplace.

Responsibilities

The role involves executing operational workflows, managing the full membership lifecycle, and providing financial and payment support. It also requires maintaining accurate membership records and handling high-volume data entry tasks.