Operations Administrator - FTC 12-months at Monument Re Group

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM, AML/KYC, Administrative Accuracy, Written Communication, Verbal Communication, Workload Management, Analytical Thinking, Problem Solving, Prioritization, Insurance Processing, Stakeholder Collaboration

Industry

Insurance

Description

About the role Responsible in delivering high-quality customer service via email and telephone with occasional F2F customer contact, handling complex queries with professionalism and accuracy. Internal processing of workflow tasks in support of customer policy requests. Collaborating with internal teams (in multiple jurisdictions) to resolve issues, and support process improvements, while maintaining service excellence in a fast-paced environment which puts the customer first. Responsibilities Process client queries effectively and promptly using a CRM system, including but not limited to, - process regular premium related enquiries – recurring, restart, arrears, increase and decrease - process fund switches and redirections - process ad hoc servicing items such as change of address etc - death claims and maturities Manage high-volume and high-priority email communications with accuracy and professionalism in line with training and procedures; Proficient in dealing with clients, both internal and external via telephone, email and in person; Carry out Anti Money Laundering checks and collect relevant documentation from customers; Assist the Team Leader supervisor in monitoring the workload throughout the day; Processing enquiries in line with service delivery times via the workflow allocation system and ensure relevant records are maintained; Checking work performed by other team members; Manage all items of work that has been allocated to you in a timely and accurate manner; Collaborate with internal stakeholders to resolve queries and escalations efficiently. Ensure you participate in all training sessions that the company offers; Perform additional responsibilities as required to support team operations and service excellence. Role Requirements Strong attention to detail, and administrative accuracy; Strong written and verbal communication; AML/KYC knowledge; Resilient, analytical and self-motivated; Able to manage own workload; Demonstrate resilience from high email volumes and short deadlines; Willing to support initiatives and projects beyond core responsibilities; Fast learner with capable of identifying root causes and proposing solutions; Comfortable working in an office based environment; Willingness to cross train and be flexible in approach to assisting other teams within customer service as and when required based on work volume; Team player - working consistently as part of a team; Ability to prioritise work and ensure deadlines are achieved; Service minded and solution oriented. Location Singapore Closing Date 19th June 2026 Equal Opportunities Statement Monument Group are an equal opportunities employer Email: careers@monumentregroup.com About us https://www.monumentregroup.com/about-monument-re/

Responsibilities

Deliver high-quality customer service by handling complex queries and processing policy requests via email, telephone, and face-to-face contact. Manage high-volume workflow tasks including premium enquiries, fund switches, and AML checks while collaborating with internal teams.