Operations Administrator at HUNTER COMMUNICATIONS

Eugene, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

30.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Communication, Excel, Data Analysis, Problem-Solving, Customer Service, Teamwork, Time Management, Attention to Detail, Administrative Support, Project Management, Reporting, Customer Interaction, Process Improvement, Onboarding, Timecard Management

Industry

Telecommunications

Description

Description Better Careers Start Here! Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided with a benefits package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer vacation, sick, and holiday time off, a 401k program with an employer match, and bonus opportunity. Job Description: As an Administrative Assistant, you’ll work closely with the Senior Leadership Team and others to solve problems, lead successful projects, and work through administrative tasks that enable our team to have better access to information, complete our work with greater accuracy, and improve communication between our teams and customers. You understand the value of structure, information, and communication and how it benefits the entire organization. You are a natural collaborator and seek to empower the team, while not shying away from challenging conversations and accountability from others. Your peers would describe you as highly organized, disciplined, curious, and resourceful. As a proven self-starter, you do not need much structure or guidance to identify needs and solve them. Strong at following through, you know how to implement solutions in a clear and concise way that brings the whole team together. You may from time to time be required to call customers to reschedule their appointment, handle complaints, or resolve escalated customer damages. A passion for exceptional customer service is our differentiator. Your job duties will have you working in the office supporting our Operations including the Installation and Sales teams. These departments all have many synergies across their teams, and you’ll help to synthesize their needs, streamline administrative processes where possible, and aid in communication. This position works closely with the leaders at Hunter which will create a diverse range of responsibilities and tasks keeping the day-to-day work varied and engaging. You will also be asked to assist in the setup, takedown, and participation in various events throughout the Willamette Valley in partnership with our Marketing team. If these events take place outside normal working hours then overtime and/or flex time will be provided. This position may require driving when assisting the installation department with getting vehicle maintenance completed and/or moving vehicles between our service regions. The schedule for this position is 5 days a week, Monday – Friday from 7:00 AM to 3:30 PM. We do not expect you to be on-call or respond to calls or emails on your own time. Duties and Responsibilities • Providing a high level of organization and communication • Provide daily administrative support to Residential Senior Leadership Team • Track and disseminate action items and cascading communication from meetings and special projects • Create, maintain, and update Excel spreadsheets for tracking operational metrics and team performance • Prepare and format reports in Excel to provide accurate data insight and summaries • Analyze data trends and flag potential issues or areas for improvement when documenting operational metrics • Assist in maintaining and developing reporting templates and creating dashboards and charts for monthly reports • Facilitate project documentation and provide follow-up with team members to ensure project milestones are met • Handle escalated customer damage complaints, gather necessary details, and coordinate with the appropriate departments for resolution • Identify opportunities to improve administrative processes and recommend changes to streamline workflows across departments • Submit departmental purchase orders & assist in tracking delivery timelines • Assist with the onboarding, offboarding, and milestones for new employees and subcontractors • Verify and approve timecard submissions for hourly employees • Assist with data gathering to update monthly board slides • Creation/auditing of monthly sales commission and subcontractor invoicing reports • Assist marketing team with setup, teardown, and participation in events throughout the Willamette Valley • Occasional driving vehicles for repair and management of the fleet • Other duties as assigned Requirements • Prior experience in telecommunications preferred • At least 2+ years of experience performing administrative duties • Proficiency in Excel creating formulas, functions, charts, and tables • Strong organizational skills and attention to detail with the ability to manage multiple tasks and deadlines • Excellent communications skills both written and verbal, for interacting with senior management, customers, technicians, and other internal teams • Strong problem-solving abilities and a customer-first mindset • Ability to work in a team environment while managing time effectively to meet deadlines and operational needs • Must be very comfortable with using a computer and software systems • Must be able to sit for long periods of the day • Must pass pre-employment drug screening • Must have and maintain a clean driving record including no tickets for speed in excess of 20 mph or DUII in last 5 years of driving history Working Conditions • This is a remote, full-time position with a 5-day workweek and 8-hour shift • Ability to work from home while staying connected with the field team via phone, email, text, chat, and the internet • Must be available to address urgent scheduling needs during your shift Compensation Pay for this position starts at $30 per hour depending on experience. EOE Statement Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

The Operations Administrator will provide administrative support to the Senior Leadership Team, track action items, and assist in communication between teams. They will also handle escalated customer complaints and help streamline administrative processes.