Position: Operations Administrator
Reporting To: On-Boarding Supervisor
Status: Permanent
Salary: £24,000 per annum plus benefits
Hours: Full-Time – Office Based (37.5 hours Monday to Friday)
Based: Reading
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
As we are expanding our team, we’re looking for an Operations Administrator to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

WHO WE ARE:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.
Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

PRO TIP:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.
Job Types: Full-time, Permanent
Pay: £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Reading, RG1 8LS (required)

Work Location: In perso

ABOUT THE ROLE:

The Operations Administrators are responsible for converting new applications sourced by our sales force into live customer accounts, resolving any queries preventing an application being submitted to our underwriting partner. Dynamically communicating with the sales force and customers on a daily basis is key to ensure swift turnaround to approval.

WHAT YOU’LL DO:

· Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
· Rapidly convert new applications from the sales force to live customer accounts
· Assisting sales agents in an empathetic, persuasive, and confident telephone manner
· Detailed knowledge of overall Customer Service processes & query resolution
· Quickly develop an understanding of the end-to-end flow of new customer accounts through the company’s set-up process
· Provide support for all sales agents until account approval is achieved
· Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

THIS ROLE IS PERFECT FOR YOU IF YOU HAVE:

· Excellent verbal and written skills;
· Educated to A Level or equivalent qualification level;
· A keen eye for detail and ability to perform daily tasks without high error rate;
· Exceptional organisational skills;
· High energy with the ability to multi-task and prioritise as appropriate;
· A sense of ownership and an autonomous approach to workload;
· Comfortable working independently and efficiently to deadlines;
· Ability to logically pursue problems, overcome queries and set priorities;
· Successful candidates are highly literate, clear communicators and have a good confident telephone manner;
· Strong interpersonal and relationship building abilities;
· Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to;