Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and cutting-edge proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

Position Overview

The Operations Administrator is a key member of the Fund Service team, overseeing and maintaining the daily administration tasks of the Funds Services Trusts.

The Operations Administrator will monitor all relevant inboxes and attend to all operational requests of clients and service providers in a timely manner whilst undertaking relevant operational support for the Managers in the team.

The Operations Administrator will work closely with the Head of fund servicing, Senior Managers, Managers and key business stakeholders to ensure all trust data is up to date.

What you'll do

Position Description

Develop and Maintain client/ External Service providers Relationship

- You'll provide administrator support for banking platforms, including resetting passwords, managing user access, and assigning or removing payment entry and authorization permissions.

- You'll assist clients with day-to-day Trust management by educating them on requirements, procedures, signing processes, AML/CTF obligations, powers of attorney, payment instructions, and templates.

- You'll respond to client requests promptly and ensure all Trust-related communications, updates, and documentation are distributed accurately and in a timely manner.

- You'll generate transaction reports, reconcile bank account statements, and provide financial account information and support as requested by clients.

- You'll liaise with clients, lawyers, accountants, auditors, the ATO, bank relationship managers, and other stakeholders to resolve Trust matters and manage ongoing account issues, including fees, statements, interest rates, and account amendments.

Fund Management

- You'll assist with Trust onboarding by establishing ABNs, TFNs, and GST registrations, opening bank accounts, setting up banking platform access, arranging client access, and notifying the Payments team of newly onboarded Trusts.

- You'll maintain accurate client and Trust records in RAM, including managing access permissions, updating contact and mailing details, monitoring outstanding BAS/IAS/ITR obligations, administering PPSR records, and safeguarding security tokens and verification statements.

- You'll manage allocated projects and support Risk & Compliance initiatives