NIC are a passionate, committed National business who firmly believe in our people. We offer inhouse training to ensure you are correctly qualified for the job as well as plenty of room to progress throughout NIC.

KEY ACCOUNTABILITIES

• Planning regular works nationally for the engineers on a PPM schedule.
• Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business, ensuring exemplary service and reporting in line with their specific Service Level Agreements.
• Supporting the engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
• Arranging travel, parking and hotel accommodation for engineers working away from home.
• Tracking work completion and the return of worksheets (mainly done via internal operating system) from engineers
• Raising Purchase Orders
• Generating or providing various management reports (KPIs, weekly and monthly business updates etc).
• Logging and processing engineer timesheets for normal working and overtime working.
• Any other ad hoc tasks for the management team that help to maintain service and the division’s commercial/financial commitments.

PERSON PROFILE (QUALIFICATIONS, KNOWLEDGE, SKILL AND EXPERIENCE):

• Relevant and broad experience as an administrator, relevant industry experience would be an advantage but not essential
• Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
• Calm, resilient and flexible with experience in a fast paced service engineering environment
• Experienced user of Office, Teams and general web applications and the ability adapt between different systems
• Experience of operating at a hands on level, but simultaneously being able to bring about improvement in the role
  Job Types: Full-time, Permanent
  Pay: £27,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (required)

Work Location: In perso

To support operational delivery within the Division, the scheduled work for engineers is arranged and organised to achieve the highest levels of customer service and engineer productivity. Involves both forward planning and reactive problem resolution on an ongoing basis.