OPERATIONS ADMINISTRATOR at Nocturnal Enterprises LLC

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Fulfillment Processes, Inventory Management, KPI Reporting, Project Management, Process Optimization, Compliance Documentation, Logistics Coordination, Team Management, Problem Solving, Critical Thinking, Cross-functional Communication

Industry

Civic and Social Organizations

Description

Position Summary The Operations Administrator serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency. This position is in-office in Hammond, LA. Core Responsibilities – (Operational Ownership) * Manage fulfillment processes, ensuring timely shipment of products and issue resolution * Monitor staff performance, timelines, and troubleshoot bottlenecks * Oversee packaging processes and quality standards * Maintain inventory accuracy daily and conduct quarterly counts * Manage product sourcing and supply ordering * Handle subscription cleanup and monitoring * Oversee subscription management in Sticky platform * Track and report key KPIs [credit card decline rates, MID (merchant identification number) performance] * Manage vendor and facility operations (cleaning, supplies, maintenance) * Organize and maintain contracts and documentation Core Responsibilities – (Process Support) * Assist with MID management, chargebacks, alerts, and RDR tracking * Support sourcing and onboarding of new MIDs * Maintain compliance documentation (Termly, policies, procedures) * Coordinate logistics for company events, conferences, and employee engagement Key Success Metrics * Fulfillment timelines consistently met * Inventory accuracy and reporting reliability * Reduction in operational errors and escalations * Accuracy and timeliness of KPI reporting * Proactive resolution of vendor and facility issues Qualifications Required: * 2–5 years in operations, administrative, or coordination role * Strong organizational and project management skills * High attention to detail and process orientation * Ability to manage multiple priorities in a fast-paced environment * Self-starter * Able to lift 50lbs * Able to manage a team Preferred: * Experience in e-commerce, call center, or subscription-based business * Familiarity with inventory systems (e.g., Sortly) * Experience supporting executive-level leadership * Exposure to payment processing, chargebacks, or compliance environments Core Competencies * Ownership mentality and initiative * Problem-solving and critical thinking * Strong follow-through and accountability * Systems thinking * Cross-functional communication skills

Responsibilities

The Operations Administrator supports the VP of Operations by managing day-to-day execution of operational workflows, fulfillment, and vendor relations. The role focuses on maintaining inventory accuracy, tracking KPIs, and ensuring efficient facility operations.