About the job

Operations AdministratorLocation - Flitwick Office (Full-Time, On-Site)Reporting to - Operations ManagerHours - 09:00-17:30 (Monday-Friday)Salary Range - £24,800 - £26,000 DOE

ROLE PURPOSE & RESPONSIBILITESThe operations team is essentially the processing hub of the shipping and administration function and plays a crucial role in monitoring inbound shipments, supporting the account managers, processing customer orders and delivering excellent customer service.

• Monitoring the shared operations inbox and responding to customer queries and orders
• Processing high volumes of orders for bulk, independent and dropship customers 
• Using customer systems and portals to process orders 
• Using in house systems to arrange bookings, process delivery notes and manifests
• Liaising with couriers
• Answering retail and end consumer enquiries over the telephone and via email 
• Communicating internally important feedback from customers 
• Working to deadlines on time crucial accounts
• Liaising with the shipping team and advising customers of amendments to delivery dates
• Updating inventory on SAP and customer portals
• Liaising with the Operations Manager to ensure all orders are processed and delivered on time
• Completing new line forms (NLFs)
• Supporting the sales force with general operations to help reach the team’s objectives

This list of duties is not exhaustive and you may be asked to carry out other tasks through discussion with your line manager or directors.

• PREFERRED SKILLSPrevious experience in an administrative role
• Experience of SAP B1
• Experience of Microsoft programmes including Excel, PowerPoint and Word

• PERSON SPECIFICATIONHigh organisational skillS
• Ability to manage several projects at the same time
• Self-starter, motivated, positive and enthusiastic
• Ability to prioritise own workload 
• Excellent attention to detail
• Team player
• Effective written and verbal communication skills 
• Ability to communicate in a clear, well structured, concise manner
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