WHAT YOU’LL BRING:

• Customer-centric thinking, always putting yourself in their shoes.
• The ability to actively listen and interpret customer needs .
• Strong organisational and time management skills, with attention to detail.
• Excellent communication skills—confident on the phone and in writing.
• A problem-solving mindset, always seeking the best outcome for customers.
• Calmness and positivity, even in challenging situations.
• A collaborative, team-oriented approach, balanced with the ability to work independently.
• Confidence in making decisions and influencing outcomes.
• Proficiency with Microsoft Office and adaptability to new systems.
• Initiative and curiosity—you’re eager to learn and open to new perspectives.
• A drive for results, motivating yourself and others to achieve success.

WHY THIS ROLE STANDS OUT:

• Every day is different: Tackle a wide variety of tasks from calls and queries to payment processing and policy administration.
• Grow with us: We provide comprehensive training, ongoing learning, and real opportunities for career progression.
• Meaningful impact: Your work helps customers feel supported, understood, and confident in their decisions.

WHAT YOU’LL BE DOING:

• Responding to customer queries over the phone and supporting colleagues with complex cases.
• Investigating issues, collaborating with other departments, and finding solutions.
• Maintaining accurate records and processing a variety of servicing transactions.
• Sharing feedback to improve our services and procedures.
• Supporting client file reviews and handling AML/KYC checks.
• Sending clear, professional written communications to clients.
• Updating business systems with client responses and ensuring requests are followed through to completion.
• Prioritising your workload to meet customer commitments.
• Collaborating across business units.
• Following established controls and procedures to ensure quality and compliance.