MANDATORY REQUIREMENTS FOR BILINGUAL POSITION ONLY:

• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

PROBLEM SOLVING, RESEARCH AND ANALYTICAL SKILLS:

• you have decision making skills to determine validity and completeness of applications, identify missing or unclear information and determine when to escalate issues
• you can review and assess applications against eligibility criteria
• you can investigate and analyze information to troubleshoot and resolve routine problems
• you have an eye for accuracy and attention to detail to identify and correct errors, maintain accurate records, and ensure privacy is not breached

ORGANIZATIONAL AND TIME MANAGEMENT SKILLS:

• you have organizational and time management skills to coordinate work, set priorities with conflicting demands, manage high work volumes and meet deadlines
• you have knowledge of filing systems and retention schedules to ensure proper retention of data

COMMUNICATION AND INTERPERSONAL SKILLS:

• you have interpersonal and communication skills to convey information, discuss and resolve issues/complaints and to respond to inquiries in a courteous and professional manner
• you are able to work independently and as part of a team

COMPUTER SKILLS:

• you have demonstrated experience with databases and information systems to log and track incoming requests/incidents/inquiries and research responses to inquiries
• you are proficient with software applications for word processing, presentations, file sharing, email and computerized tracking and filing systems
• you have the ability to use an Automated Call Distribution (ACD) system to receive fulfillment request via automated routing and queuing processes

POLICY AND PROGRAM KNOWLEDGE:

• you can interpret and apply relevant legislation, policy and procedures such as Health Insurance Act, Ontario Drug Benefit Act, Freedom of Information and Protection of Privacy Act, and Personal Health Information Protection Act to prevent privacy breaches and provide explanations/information regarding registration services, processes and payment applications

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details