OPERATIONS ANALYST - Assessor's Office at Cook County

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

97353.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Data Analysis, Project Management, Customer Service, Process Improvement, Documentation, Interdepartmental Collaboration, Confidentiality, Microsoft Suite, Technical Analysis, Organizational Skills, Communication, Problem Solving, Time Management, Agile Methodologies, Waterfall Methodologies

Industry

Government Administration

Description

1 Position Vacancy Job Summary Reporting directly to the Director of Operations, the Operations Analyst provides operational support for projects, strategic planning and implementation on organizational and policy initiatives for the Cook County Assessor’s Office (CCAO). The Operations Analyst will create business requirement documents (BRDs) and document functional and procedural requirements. The Operations Analyst will analyze current processes and help identify inefficiencies and gaps. The Operations Analyst provides excellent customer service and interacts with co-workers and vendors as assigned by Director of Operations or Chief Operations Officer. Essential Job Duties • Assists in the designs of project plans including objectives, timelines, resources, and communications. • Helps gather and analyze data to inform decisions about the planning and implementation of initiatives. • Helps support the implementation of new tools, systems, or procedures. • Helps track and monitor interdepartmental projects led by the Operations Department. • Assists in maintaining, creating and editing records of process changes, methodologies and reports as well as ensures procedures are well-documented for consistency and training. • Assists in the development of reports and technical manuals as needed. • Helps map and review current workflows and identifies pain-points and/or redundancies. • Works with teams across different departments as needed to document different processes or review office policies as assigned by the Director of Operations or Chief Operations Officer in order to ensure technical and procedural components throughout the office align. • Works with staff from other CCAO divisions to obtain technical and operational analysis with supporting data and to analyze budgetary, policy or operational impacts that proposed projects or tools may have on the CCAO. • Must work within and maintain confidentiality of information or data that may be used for policy discussions and/or staffing metrics. • Maintains professionalism when working with staff and management across the various departments. • Provides excellent customer service to all CCAO customers. • Performs other duties as assigned. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work. Minimum Qualifications • Bachelor’s degree or higher from an accredited college or university. • Two (2) years of procedural and technical analysis, requirements gathering, creating process reviews or project implementation. Preferred Qualifications • Proficiency in Microsoft Suite applications, including Excel and Access. • Four (4) years of procedural and technical analysis, requirements gathering, creating process reviews or project implementation. Knowledge, Skills, and Abilities • Knowledge of CCAO procedures, polices, practices and guidelines, or the ability to quickly gain such knowledge. • Knowledgeable of project management methodologies such as Agile and Waterfall. • Knowledge of CCAO procedures related to CCAO operations, function, activities and the property tax system, or the ability to gain such knowledge. • Knowledge of Cook County Government, or the ability to quickly gain such knowledge. • Knowledgeable Microsoft Project, Monday.com or other project management tools. • Proficiency with Microsoft Office platform, specifically Microsoft Word, PowerPoint and Excel. • Ability to converse knowledgeably and communicate effectively, both orally and in writing. • Ability to work with others, excellent interpersonal skills in dealing with the public and co-workers. • Excellent organizational skills. • Track record of thinking conceptually and mastering complex subject matters quickly. • Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans and solutions to identified issues and problems. • Ability to manage multiple projects effectively. • Ability to develop, coordinate and implement programmatic changes. • Ability to work well with the agency’s senior leadership, supervisors, co-workers and external partners and stakeholders. • Ability to meet CCAO and departmental deadlines and effectively use time with limited oversight. • Ability to work independently and to undertake supervisor responsibilities (as needed). • Working knowledge of CCAO’s Employment Plan, Employee Handbook, and any applicable collective bargaining agreement(s). • Must be computer literate, with skill and efficiency in entering and retrieving data, and possess the ability to utilize CCAO systems and databases. Physical Requirements • Visual acuity to review and edit written communications for long periods of time. • Walking between offices and meetings may be required. • Repetitive use of hands to handle and/or operate standard office equipment. • Regular use of a telephone to communicate. ANNUAL SALARY: $68,865 - $97,353 (Commensurate with Experience) - Grade: 18 Benefits Package Includes: • Medical, Dental, and Vision Coverage • Basic Term Life Insurance • Pension Plan and Deferred Compensation Program • Employee Assistance Program • Paid Holidays, Vacation, and Sick Time • Hybrid Work Schedule (granted at the discretion of the Department Head -- all CCAO employees are expected to live within a distance of Cook County that will allow them to work in the office as demanded by operational needs) For further information on our excellent benefits package, please click on the following link: 2025 Cook County Benefits. METHOD OF APPLICATION: Internal Applicants Apply online at: https://cookcountyil.taleo.net/careersection/170/jobsearch.ftl?lang=en External Applicants Apply online at: https://cookcountyil.taleo.net/careersection/120/jobsearch.ftl?lang=en APPLICATION DEADLINE: Online submissions will close at 11:59pm on 11/12/2025. Applications of eligible applicants will be retained for consideration for 12 months following receipt of application, or until this Notice of Job Opportunity is withdrawn, whichever occurs first. On or before the final date for interviews, applicants must furnish Human Resources with sufficient proof of education (if applicable), designations/certifications, professional references, and photo identification. SPECIAL NOTE: A skills assessment test will be administered as part of the interview process for this job. ANY APPLICANT THAT FAILS TO COMPLY WITH ANY OF THE REQUIREMENTS OF THIS NOTICE OF JOB OPPORTUNITY WILL NOT BE CONSIDERED ELIGIBLE FOR THE POSITION. The Office of the Cook County Assessor hires and promotes based on applicant qualifications and merit. The use of political factors as a condition of employment for the above job opportunity is prohibited. Any questions should be sent to Human Resources at 312-603-5115 or assessor.ccaohr@cookcountyil.gov. *All offers of employment are contingent upon satisfactory results of a criminal background check* (Current Cook County Assessor's Office employees will not be subject to a criminal background check.) *You must be legally authorized to permanently work in the United States and without sponsorship* COOK COUNTY ASSESSOR’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER Last modified: August 21, 2025

Responsibilities

The Operations Analyst provides operational support for projects and strategic planning for the Cook County Assessor’s Office. They analyze current processes, identify inefficiencies, and assist in the implementation of new tools and systems.