THE NEED-TO-KNOW PARTS:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as ‘spent’. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.
  We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
  We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

ROLE OVERVIEW

• Job Role: Operations Analyst
• Location: Chippenham HQ (Hybrid working available)
• Salary: £40,000 (depending on experience)
• Contract: Permanent

️ Key Responsibilities

• Responsible for performing daily analysis and reviews of process concerns related to Operations to ensure Standard Operating Procedures are being followed.
• Works with peers and leadership to identify trends, process improvements, ways to improve data integrity, and provide suggestions for continuous improvement opportunities.
• Familiarity with phones systems, understanding key performance metrics and how to analyse the data and producing insights to drive operational performance.
• Identify data to support the providing of consistent and superior customer service.
• Work with leadership to build and design productivity reporting dashboards, owning the data.
• Build and produce weekly and monthly KPI and SLA reporting dashboards, owning the data.
• Reporting of items in need of immediate attention to the appropriate supervisor/manager.
• Understands the data and the historical trends, highlights any changes in data outside the norm - providing information for action

• Perform all other duties and special projects as assigned.

  Ideal Candidate Profile

• Familiarity with operational programs, services, and business structures & processes.

• A minimum of two years of data analysis experience.
• Prior work related to Continuous Improvement Processing is an asset.
• Ability to analyse data and identify trends.
• Ability to help identify solutions.
• Intermediate/High level of Microsoft Office applications.
• Demonstrate the ability to work as a team and individually.
• Wants to understand the data and processes to drive better decisions
• Good Analytical skills.
• Ability to interact and work with fellow employees and local leadership.
• Good customer service skills.
• Excellent listening skills.
• Good Problem solving skills.
• Solid verbal and written communication skills.

Holman really knows how to roll out the welcome mat—with perks that show they value both your professional success and personal well-being. ✨ Here’s how the benefits stack up in a nutshell:

Work-Life Balance & Wellness

• 26 days off a year + Bank Holidays to unwind
• Health Cash Plan to help cover everyday medical expenses
• Free onsite bi-weekly yoga ‍ ️

• Free onsite massage with a qualified therapist ‍ ️

  Financial Security

• A bonus scheme—because we believe in sharing success.

  On the Road

• Free Parking to make commuting stress-free

  Growth & Recognition

• Career Development Support with training and opportunities for advancement

• Fun seasonal events and social opportunities
• Long Service Awards to celebrate milestones
• Leadership Recognition like the Joseph Holman Award for standout performance

IF THIS SOUNDS LIKE THE ROLE FOR YOU THEN WE LOOK FORWARD TO WELCOMING YOUR APPLICATION!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application