Operations Analyst II Service Delivery Latam at Delivery Hero

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Problem-Solving, SQL, Excel, Python, Tableau, Looker, PowerBI, Communication, Proactive Approach, Organization Skills, Attention to Detail, Data Visualization, Quantitative Analysis, Qualitative Analysis, Marketplace Operations

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR WORK-LIFE OPPORTUNITY: As an Analyst in the Marketplace Experience team you’ll be responsible for delivering a 5-star experience to all the actors of our marketplace (customers, riders, vendors), while finding opportunities to be more efficient when delivering it. You’ll need to connect the dots, understand the root-causes of our problems, and propose solutions to improve the pain points we face within our marketplace support flows. We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop. BE A PART OF A TEAM WHERE YOU WILL: Analyze data obsessively to identify trends and build successful implementation strategies for our support operations. You’ll look into customer satisfaction, productivity, cost per contact, retention from support experiences, and other metrics that drive our business forward. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses. Monitor and track the metrics on a daily basis and together with the Head Service Delivery come up with plans to address deviations. You will combine advanced analytical data insights with business understanding and market knowledge. Work very close with our Service Delivery local teams, to ensure the best in class support operations in the region. Use your data visualization skills, in order to support delivered messages in the most efficient way Give life to your craziest ideas and have an immediate impact thinking out of the box! Qualifications WHAT YOU WILL BRING TO THE RIDE Bachelor’s degree in Business, Engineering, Mathematics, Statistics or related field. 3+ years experience in a data analytics role. Experience in Operations, tech, or marketplace-related businesses is a plus. Excellent analytical and problem-solving skills. Proficiency in SQL and Excel are a must; Python is a plus. Knowledge of visualisation tools like Tableau, Looker and/or PowerBI Excellent communication skills in English (Portuguese or Spanish are a plus, but not required). Proactive approach, great organisation skills and obsession with details An empathetic, inclusive and curious attitude We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you! We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 💳 Discounts on transportation, food, and even kindergarten expenses. 🏊 Discounted gym memberships to keep you energized. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The analyst will obsessively analyze data to identify trends and build implementation strategies for support operations, focusing on metrics like customer satisfaction and cost per contact. They will evaluate strategic opportunities, monitor daily metrics, and collaborate closely with local Service Delivery teams to ensure best-in-class support.