Operations Analyst L2 at Aptos

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network infrastructure, Connectivity protocols, Hardware systems, International shipment coordination, Customs procedures, Lab management, Inventory systems, MS Office, POS hardware installation, POS hardware configuration, Troubleshooting, Stakeholder management, Strategic thinking, Problem-solving, Technical documentation

Industry

Software Development

Description

Making a career change is a big decision. Why consider Aptos? Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to make a difference for every colleague, every client, every day. As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue. We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution. Key Responsibilities Shipment & Customs Management Make strategic decisions on shipments from client and Aptos locations ensuring smooth delivery to Solution Centre Resolve customs-related issues and prepare documentation (Form-A, etc.) for Customs Office Network Infrastructure Define network requirements for rigs received from client and ensure appropriate connectivity Maintain seamless, uninterrupted operation of client network infrastructure and troubleshoot issues Documentation & Asset Management Maintain meticulous lab documentation of all hardware shipped from client and Aptos locations Update lab spreadsheet with asset inventory, lab view, and technical information Share periodic reports with stakeholders to support customs submissions and compliance Technical Support Ensure lab presence to remotely assist Quality Analysts and Technical Analysts Leverage hardware knowledge to support Professional Services and Product Engineering in projects and stories Provide technical guidance based on equipment capabilities and specifications POS Hardware Management Install, configure, and maintain POS hardware (barcode scanners, receipt printers, cash drawers, card readers) Diagnose hardware issues, ensure functionality, and coordinate repairs/replacements Test POS peripherals for compatibility with Aptos solutions Required Skills & Competencies Network infrastructure, connectivity protocols, and hardware systems knowledge Experience with international shipment coordination and customs procedures Proficiency in lab management tools, inventory systems, and MS Office (Excel) POS hardware installation, configuration, and troubleshooting expertise Strong organizational, documentation, and stakeholder management skills Strategic thinking, problem-solving, and ability to work independently Understanding of Aptos retail technology solutions Qualifications Bachelor’s degree in computer science, IT, Electronics, or related field 3-5 years in lab management, IT operations, or similar role Experience with customs procedures and supporting QA/development teams (preferred) We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice. Submit your resume today! Learn about Aptos' Global Culture Aptos is the global leader in unified commerce solutions for retailers. Hundreds of leading retail brands around the world trust our modern, cloud-native POS and advanced enterprise solutions to power innovative shoppinfg experiences that inspire loyalty, maximize revenue and reduce costs. Be part of the technology future of one of the world's largest industries. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. For more than 40 years, Aptos has been 100% focused on the future of retailing—while simultaneously helping to build great futures for our colleagues. We’re constantly investing in innovative technologies to ensure our solutions are fully capable of keeping pace with the ever-evolving expectations of the modern consumer. We are a global organization supporting a global client base located in more than 70 countries. Check out the list below of our open positions around the world. If this sounds like your kind of opportunity, and if you have what it takes to excel with the industry’s best, we invite you to join the ride.

Responsibilities

The role involves managing international shipments and customs documentation while maintaining network infrastructure and lab assets. Additionally, the analyst will provide technical support for POS hardware and assist quality and technical analysts with lab operations.