EDUCATION & QUALIFICATIONS

• Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
• Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.

EXPERIENCE

• 3–5 years of experience in operations analysis, preferably within the insurance industry.
• Proven experience in process improvement, data analysis, and performance monitoring.
• Familiarity with insurance products and operational workflows across multiple lines of business.

TECHNICAL SKILLS

• Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
• Experience with process mapping tools (e.g., Visio, Lucidchart).
• Strong understanding of operations systems and databases used in insurance operations.
• Knowledge of automation tools or RPA is advantageous.

BUSINESS & ANALYTICAL SKILLS

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Ability to identify inefficiencies and recommend practical, data-driven solutions.
• Solid understanding of business rules and regulatory requirements in insurance operations.

ROLE OVERVIEW

• The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
• The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
• The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
• The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business