ABOUT US

EnergyAustralia is one of Australia’s largest energy companies with around 2.4 million electricity and gas accounts and 1.6 million customers across eastern Australia. We own, contract, and operate a diversified energy generation portfolio across Australia, including coal, gas, battery storage, demand response, wind and solar assets, with control of over 5,000MW of generation capacity. Our purpose is to lead and accelerate the clean energy transformation for all.

As our new Operations Analyst, you’ll lead and coordinate the delivery of business-led changes across our suite of BAU customer communications. This role ensures all communication updates and changes are implemented accurately and in a timely manner, are compliant with regulatory obligations and align with business objectives. Your day-to-day will include (but will not be limited to) the following:

• Working with key stakeholders to understand business objectives, capture requirements and define the scope of planned work
• Conducting UAT and PVT on all communication assets to ensure it meets all requirements and validation checks
• Undertaking exception management activities through the daily monitoring and reconciliation of communications and reports
• Developing, maintaining, and enhancing business process documentation to support consistency, efficiency, and continuity across the Marketing Operations function
• Support strong governance and operational effectiveness by driving process improvements, managing vendor performance, and ensuring compliance with agreed frameworks
• Building relationships across the business to ensure seamless delivery of communication initiatives.