JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION

The Toronto Treasury Investigations team handles a variety of post-transactional payment investigations and manual payment processing on Global Investigation network. The Operations Analyst will be responsible for handling investigations from initiation to resolution with strong integration with the Servicing team providing expertise and guidance in support of client or bank requests. Ad-hoc requests for information are also handled by the team. The team covers operating hours from 8am to 5pm EST, however, shift hours are subject to change as business needs arise to ensure sufficient coverage for functions. Some weekend work may be required for user acceptance testing or production check out requirements. The Operations Analyst will report to the Department Manager.

QUALIFICATIONS

• Working knowledge of Global Banking System and Global Investigation network an asset
• Proficiency with Microsoft Office applications and computer skills
• Knowledge of the banks Treasury products and understanding of payment processing and investigation experience an asset
• Excellent communication, organizational and problem solving skills
• Demonstrated ability to work independently with minimal supervision and strong collaboration skills working in a team environment
• Ability to meet established deadlines in a fast paced environment
• Willingness to learn and take on new tasks
• Experience in financial services preferred, but not required

• Initiate, document and close investigations detailing actions taken to resolve timely with all relative correspondence to support enquiry
• Complete manual payment transactions utilizing Global Investigation network meeting all deadlines
• Monitor Queue for transactions to be actioned within set timelines. Prioritize work based on urgency of request
• Support Ad-hoc requests for information
• Support user acceptance testing and production check out requirements, as needed during scheduled weekends
• Complete other administrative duties as assigned including back up of critical functions and reporting requirements
• Address and respond to inquiries from business partners including support of projects or initiatives
• Complete various accounting entries
• Archiving and controlling of department records
• Other administrative duties, as assigned including month end reporting requirements and daily queries to support department and preparation of reports
• Required to work variety of shifts, including statutory holidays as required, based on departmental and business requirements