GRADE LEVEL (FOR INTERNAL USE):

10
The Role: Operations Analyst- Regulatory Reporting
The Team: As a global leader in trade and transaction reporting, the Global Regulatory Reporting Solutions team have been providing Reg Tech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. We are a diverse team acting on behalf of our global customers. S&P Global values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential. Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers.

Impact and Responsibilities: We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows support orientated individual to join the GRRS Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, CFTC, SEC and\or SFTR regulations. The role is client facing and requires a high degree of technical competence.

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e. excel file, JSON, XML, FpML messages and comparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs
• Coordinate with application support and development teams on identifying bugs, issues and testing fixes
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution
• Involvement in client training and site visits

BASIC QUALIFICATIONS:

• Minimum of 3 years with client facing experience
• Financial services experience preferred particularly securities finance regulatory reporting
• Knowledge of transaction reporting desired
• Ability to grasp concepts of a technical nature
• Knowledge of other vendor systems useful
• Querying and extracting data from a database
• Understanding of SQL, API
• Ability to grasp concepts of a technical nature
• Ability to read and understand technical specifications, business requirements
• Must be an excellent written and verbal communicator
• Excellent interpersonal skills
• Able to easily adapt communication style in different situations
• Committed to high quality output
• Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must.

PREFERRED QUALIFICATIONS:

• Advanced excel skills preferred

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Impact and Responsibilities: We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows support orientated individual to join the GRRS Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, CFTC, SEC and\or SFTR regulations. The role is client facing and requires a high degree of technical competence.

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e. excel file, JSON, XML, FpML messages and comparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs
• Coordinate with application support and development teams on identifying bugs, issues and testing fixes
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution
• Involvement in client training and site visit