Operations Analyst at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Automation Tools, Predictive Analytics, PL/SQL, Bash/Korn Shell Scripting, Unix, SAS, Python, GCP, Linux/UNIX, Problem-Solving, Analytical Skills, Service Maintenance, Customer Issue Management, Technical Improvements, Relationship Management

Industry

Telecommunications

Description

Deliver and enhance IT services by leveraging automation tools such as predictive analytics and bots. Collaborate with project teams and suppliers to ensure operational requirements are met and technical improvements are implemented. Manage escalated and complex customer issues, ensuring timely resolution and root cause identification. Maintain high availability, quality, and performance of Margin Assurance services through proactive service maintenance. Restore application services efficiently and effectively in case of disruptions. Build and manage relationships with suppliers and internal stakeholders to meet SLAs and improve IT KPIs. Contribute to the definition and continuous improvement of IT Service Operations processes. Support production environments by resolving system downtimes and process errors. Ensure performance and availability targets are consistently achieved. University degree in Engineering or Computer Science. Fluent in English, both written and spoken. Experience in IT operations within multi-vendor, onshore, offshore, and nearshore environments. Proficient in PL/SQL, Bash/Korn shell scripting, Unix, and SAS. Skilled in programming/scripting (Python, Bash), with knowledge of GCP and Linux/UNIX operating systems. Understanding of event-driven systems, schema, orchestration, mapping, and database development/operations tools. Strong problem-solving and analytical skills, with the ability to debug complex systems. Proactive, self-motivated, and well-organised. Flexible to support a 24/7 operational environment, including holidays. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities

Deliver and enhance IT services by leveraging automation tools and collaborate with project teams to ensure operational requirements are met. Manage escalated customer issues and maintain high availability and performance of services through proactive maintenance.