Operations Analytics & Insight Lead

London (3 days hybrid) | £100,000 + Bonus + Benefits

Are you an analytics leader who enjoys combining hands-on delivery with strategic influence? This is an opportunity to join a highly data-driven organisation where analytics plays a central role in operational performance, customer experience, automation, and AI-enabled transformation. You'll have the chance to shape analytics strategy, lead a talented team, and drive measurable business impact across a complex operational environment.

The Company

This organisation is a well-established digital business operating at scale, serving a large global customer base through innovative technology platforms. They have invested heavily in data, analytics, and AI, creating a mature analytics environment where insight directly influences strategic decision-making.

Key responsibilities include:

• Leading and developing a team of analysts, supported by analytics engineering resources
• Defining and delivering the analytics roadmap across operational functions
• Partnering with senior stakeholders to prioritise work and influence strategic decisions
• Developing frameworks to measure operational performance, efficiency, and customer outcomes
• Delivering hands-on analysis using SQL, experimentation, and statistical techniques
• Designing and implementing robust measurement methodologies and performance frameworks
• Automating manual reporting and analytical processes to improve scalability
• Supporting AI and automation initiatives through analytics, measurement, and operational insight
• Providing reporting and insight on chatbot, copilot, and AI-enabled operational tools
• Establishing best practices and raising analytical standards across the