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ROLES AND RESPONSIBILITIES:

The Operations Analytics & Insights Lead will:

• Lead, coach, and develop a team of analysts and analytics professionals
• Define analytical priorities and building a structured, value-driven roadmap
• Partner with senior stakeholders to influence business decisions through insight
• Develop frameworks to measure operational performance and identify inefficiencies
• Deliver hands-on analysis, experimentation, A/B testing, and statistical evaluation
• Build scalable reporting and measurement frameworks
• Automate manual processes and improving analytical workflows
• Support AI-enabled operational initiatives, including chatbot and copilot analytics
• Establish trusted metrics, governance, and data quality standards
• Drive a culture of analytical rigour, commercial thinking, and continuous improvement