COMPANY OVERVIEW

Founded in 2012, Sarah Khan Event Styling’s core design principle is to translate the intangible presence of our client into a visible experience in a room. From our craftsman and artisans to our event day staff and florists, each person who works within the company contributes to our vision with a level of creativity and dedication to see the experience come to life from start to finish. We hope all new hires will find the same fulfillment and gratitude that we do when seeing the finished product, understanding that it took the entire team to complete it.

POSITION SUMMARY

The Operations & Client Experience Coordinator supports client projects from booking to execution. This role involves overseeing logistics, maintaining communication post-booking, liaising with venues and planners, staffing events, and managing timelines. The ideal candidate is proactive, organized, and confident in managing multiple moving pieces.

MARKETING & EDUCATION SUPPORT

• Assist with logistics for masterclasses and educational events
• Help maintain marketing content by capturing behind-the-scenes footage when needed

WORK EXPERIENCE

• 2–4 years experience in a client services, operations, event planning, or project coordination role
• Experience working in fast-paced, multi-project environments
• Prior experience managing executive calendars and client schedules
• Background in event logistics, design coordination, or vendor management is a strong plus
• Familiarity with small business or creative services environments is helpful
• Experience handling back-office administrative duties (e.g., office supply ordering, IT support coordination)
• Working knowledge of scheduling and communication tools (e.g., Google Suite, Connecteam, Honeybook, Curate, and Basecamp)

KEY RESPONSIBILITIESCLIENT OPERATIONS

• Answer all client phone calls, maintaining a high level of professionalism
• Attend initial client meetings and update proposals with accurate information from intake and following calls
• Serve as a liaison to venues and planners, gathering critical information for floor plans, setup, and breakdown
• Manage all client communications post-booking and manage the follow-up process after design meetings