Operations and Community Manager (DDC) at BruntWork

, Biliran, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Project Management, Knowledge Management, Communication Skills, Community Management, Financial Management, Workflow Optimization, AI Tools, Automation, Client Engagement, Event Planning, Content Collaboration, Process Optimization, Client Onboarding, Support Processes, Moderation

Industry

Staffing and Recruiting

Description

This is a remote position. Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break. Join a dynamic team revolutionizing the construction industry through innovative knowledge management and training solutions. As their Operations and Community Manager, you’ll be at the forefront of streamlining processes, enhancing client experiences, and fostering a thriving community of builders and industry experts. This role offers an exciting opportunity to leverage cutting-edge AI and automation tools while making a tangible impact on the success of construction professionals. Responsibilities: Implement and manage a centralized knowledge base, ensuring easy access to all company resources and client information Oversee client onboarding, community engagement, and support processes, optimizing for efficiency and satisfaction Coordinate and moderate weekly Mastermind calls, extracting key insights for content repurposing Manage financial processes, including payment monitoring, subscription adjustments, and reporting Plan and execute both virtual and in-person events, including international trips Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations Collaborate with the content team to ensure seamless integration of community insights into course materials and resources Scopes: Lead the implementation of a comprehensive knowledge management system by Q3 2024 Achieve a 95% client satisfaction rate for onboarding and support processes by Q4 2024 Reduce operational inefficiencies by 40% through process optimization and automation by Q1 2025 Successfully plan and execute quarterly in-person events and at least one international trip annually Requirements Proven experience in operations management, preferably in a SaaS or education-focused environment Strong proficiency in project management tools and knowledge management systems Excellent communication skills with the ability to engage effectively with clients and team members Experience with community management and moderation in online platforms Familiarity with financial management tools and basic accounting principles Demonstrated ability to implement and optimize workflows using various software tools Adaptability and eagerness to learn new technologies, especially in AI and automation Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_30169_JOB

Responsibilities

The Operations and Community Manager will implement and manage a centralized knowledge base while overseeing client onboarding and community engagement. They will also coordinate events and collaborate with the content team to integrate community insights into resources.