Operations and Customer Quality Engineer at Applied Materials

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Standards Development, Testing, Inspection Procedures, Data Analysis, Corrective Action, Root Cause Analysis, 8D Discipline, FMEA, DMAIC, Excel Proficiency, Power BI, Technical Drawings Interpretation, Continuous Improvement, Lean Manufacturing, APQP, PPAP

Industry

Semiconductor Manufacturing

Description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests. Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment. Develops methods and parameters, project methodology and/ or project proposals. Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies. Gathers operational and test data and evaluates results. Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits. Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements. Reduces qualification cycle time and cost while still meeting quality performance requirements. Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Interpersonal Skills Explains complex information to others in straightforward situations Hardware Manufacturing Customer Experience Quality Engineering position Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality. Gathers operational and test data and evaluates results. Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies. Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations. Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements. Reduces qualification cycle time and cost while still meeting quality performance requirements. Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio Eliminate customer complaints and escalations. Participates in and may lead audits. Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio. Monitor field customer performance of product to identify issues and allow for early investigation and mitigation Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products. Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio. Drive customer escalation resolution Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Microsoft Office applications (Excel proficiency required), Power BI Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence. Experience in high volume manufacturing environments Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs) Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools Undertake special projects as required Lead, Contribute and support continuous improvement activities Prepare and present reports at group meetings and internal customers Understanding of engineering drawings and manufacturing processes Ability to work in a diverse and dynamic environment Planning and prioritizing activities Good communication and interpersonal skills Negotiation and Influencing skills Ability to present data effectively Problem-solving skills Team working skills Analytical skills Time management Understanding of cost and financial impacts Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity Shows moral courage, openness and honesty in all dealings Engages interest and participation of others and has a collaborative approach to working with others Lead, support groups of technicians and engineers Training skills, provide guidance and coach other team members Supports and thrives on company values Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Innovative thinking with high level of attention to detail and from original solutions Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Travel: 0– 15% Education Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology Advanced Quality Certifications 6 - 8 + Years of Experience job related Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. We have seen a recent rise in recruitment scams and want to share some info to help you protect yourself during your job search with Applied Materials. Learn More

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Responsibilities

This role involves developing and applying quality standards, designing inspection methods, and evaluating product precision, while also driving continuous improvement in the product portfolio. Key duties include eliminating customer complaints, leading cross-functional teams for best practice implementation, and monitoring field performance to identify and mitigate issues.