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Operations and Customer Service - Transport at Blueprint Gaming Limited

Sydney, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 27

Salary

85000.0

Posted On

19 Oct, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

y ResponsibilitiesE-Commerce & Order FulfilmentManage the daily processing, packing and dispatch of online orders
Ensure orders are packed beautifully and accurately in line with SOLAQUA brand standards
Coordinate shipping and troubleshoot delivery or fulfilment issues when required
Monitor outstanding orders and ensure orders are dispatched within expected timeframes
Maintain packing supplies and ensure fulfilment materials are always stocked

Returns & ExchangesManage incoming customer returns, exchanges and store credits
Inspect returned garments to ensure they meet return requirements
Process approved returns and exchanges accurately within the e-commerce system
Return eligible garments to inventory promptly
Identify and escalate any return issues or damaged products where required

Customer ServiceManage the SOLAQUA customer service inbox
Respond to customer enquiries in a warm, professional and timely manner
Assist customers with orders, sizing, shipping, returns and exchanges
Liaise with couriers and other partners to resolve customer delivery issues
Maintain a high level of customer care while confidently applying SOLAQUA's policies

Inventory & Stock ManagementMaintain accurate inventory levels across the e-commerce system and physical stock
Conduct regular stocktakes and investigate any discrepancies
Receive incoming stock deliveries and ensure quantities are checked and recorded correctly
Organise stock by style, colour and size
Monitor low-stock items and communicate inventory issues to the wider team

Back-of-House OperationsTake ownership of the organisation and presentation of the stockroom and back-of-house areas
Ensure stock, packaging and operational materials are organised, labelled and easily accessible
Keep the workspace consistently clean, tidy and functional
Develop and maintain efficient systems and processes as the business grows
Assist with general operational requirements across the business when needed

Responsibilities