Role Description The Operations and Customer Success Executive role is a full-time, on-site position based in Dubai. The role involves:

• Manage day-to-day operations related to learner onboarding, scheduling, and coordination between educators, students, and partners to ensure smooth delivery of TruPreneurs.AI platform.
• Raise invoices, manage accounting, follow-up on purchase orders, complete basic accounting activities on Zoho Books.
• Oversee customer success activities, including handling inquiries, providing proactive support, monitoring learner satisfaction, and implementing retention initiatives.
• Maintain accurate records in internal Zoho systems, preparing basic reports and dashboards, and using data to improve operational efficiency and customer experience.
• Collaborate with cross-functional teams to refine processes, address issues, and contribute to continuous improvement in service quality.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills to respond to queries, resolve issues promptly, and ensure a positive learner and parent experience.
• Candidates should have basic accounting experience in Zoho Books.
• Candidates should possess Customer Retention and Account Management skills to nurture relationships, manage key accounts, and support ongoing engagement with learners and institutional partners.
• Candidates should possess solid Analytical Skills to interpret data on Zoho, track performance metrics, and recommend improvements in operations and customer success processes.
• Relevant experience in operations, customer success, or client-facing roles, preferably within education, edtech, or service-oriented environments.
• Strong communication and interpersonal skills, attention to detail, and the ability to work collaboratively in a fast-paced setting.
• Bachelor’s degree in business, management, finance, education, or a related field, or equivalent practical experience.
• Commitment to youth development, future-focused skills, and alignment with Trusity’s mission and values.
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