Operations and Delivery Analyst at Kordia

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Insight, Commercial Performance, Operational Delivery, Data Analysis, Forecasting, Billing Accuracy, Risk Management, Process Improvement, Problem-Solving, Time Management, Attention to Detail, Communication Skills, Dashboard Design, Data Validation, Governance Support, Audit Support

Industry

Telecommunications

Description

At Kordia, we’ve boldly transformed the way we do business to better serve the evolving needs of our customers. By reimagining our operating model, investing in innovation, and embedding customer-centric thinking into every part of our organisation, we’ve positioned ourselves to respond faster, work smarter, and deliver greater value to the businesses and communities we support. Our transformation is grounded in a clear purpose – to build a more connected, secure, and resilient New Zealand – and we’re proud to lead the way in shaping the future of critical connectivity and technology solutions. Ko tā mātou mahi - About the role This role that sits at the centre of how we run and improve our business. As our Operations and Delivery Analyst, you’ll connect commercial performance, operational delivery, and data insight to help us make better decisions and deliver stronger outcomes for our customers. You’ll work across presales through to billing, ensuring accuracy, visibility, and control at every stage. Alongside this, you’ll shape how we use data across the business building clear, practical insights that influence how we prioritise work, manage risk, and improve performance. It’s an opportunity to work closely with business leaders, finance, and technical teams, where your analysis and judgement will directly influence commercial outcomes and operational efficiency. Ko tō mahi – What you will do Reporting to the Operations & Delivery Manager, you’ll act as a key link between commercial, finance, and delivery teams. You’ll manage critical operational processes, own financial tracking and billing accuracy, and turn complex data into clear, actionable insight that supports both day-to-day operations and longer-term planning. Key responsibilities include: * Delivering accurate, timely monthly billing across professional and managed services * Tracking revenue, forecasts, and operational costs, identifying risks and resolving discrepancies * Partnering with finance and commercial teams to support forecasting, pricing, and budgeting decisions * Managing billing queries and escalations, working across teams to resolve issues quickly * Designing and maintaining dashboards and reports that provide clear, actionable insights * Consolidating and validating data from multiple sources to ensure consistency and reliability * Supporting governance, audit, and risk activities, including tracking actions and maintaining visibility of progress * Contributing to process improvements that strengthen delivery performance and customer outcomes Nā tōu rourou - What you will bring * An inquisitive, problem-solving mindset you don’t need all the answers upfront, but you know how to go and find them! * Confidence working through ambiguity, picking up unfamiliar problems and driving them through to resolution * Strong organisation and time management skills, with the ability to deliver to tight deadlines * A high level of attention to detail and a natural focus on accuracy * The ability to connect data, processes, and commercial outcomes to see the bigger picture * Clear communication skills, with the ability to work across different teams and levels of the business Nōu te rourou – Why join us? This role offers genuine variety. While it has a strong commercial and finance foundation, you won’t be confined to transactional work. You’ll move between financial analysis, project-based work, and process improvement initiatives that shape how the business operates. It’s a role where you can build broad capability and have a visible impact. We also offer: * Matched Employer superannuation contribution up to 5% * Learning and development budgets for professional development * Internal career progression pathways * Hybrid/Flexible working * A range of retail discounts and benefits * Enhanced parental leave entitlements * Life Insurance * Wellbeing initiatives * Group discounted medical insurance Our preference is to hire in Christchurch, however we would also consider strong applicants in Auckland or Wellington.

Responsibilities

The role involves connecting commercial performance, operational delivery, and data insight to improve business decisions and customer outcomes, spanning from presales through to billing. Key duties include managing critical operational processes, owning financial tracking and billing accuracy, and transforming complex data into actionable insights for operations and planning.