Operations and Implementation Manager at Metro Supply Chain Holdings USA Inc

Aston Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Project Execution, Customer Collaboration, Process Design, Team Training, Performance Metrics, Warehouse Operations, Leadership, Continuous Improvement, Compliance, Communication, Problem Solving, Decision Making, Financial Acumen, WMS Knowledge, Analytical Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description

SUMMARY The Implementation Operations Manager will direct start-ups of new sites and new customer onboarding into existing multi-client facilities, at a fast-growing third-party logistics (3PL) service provider. This role involves significant change management, managing operational execution, Customer Service and Client Relationships, training, efficiency, and safety during startups, ensuring a smooth handoff to site leadership. The Operations and Implementation Manager will additionally support RFP’s and support the US growth and new business opportunities. This position requires travel up to 75% of the time. RESPONSIBILITIES Startup and Implementation Leadership * Change management. * Project Execution: Lead startup operations, ensuring adherence to business plans, budgets, and timelines. * Customer Collaboration: Partner with customers to define and meet operational requirements, exceeding their expectations. * Process Design: Develop and implement SOPs for efficient workflows in warehousing, order management, and shipping/receiving. * Team Training: Recruit, onboard, and train new teams, fostering operational success from day one, in accordance with company guidelines and regulations. * Performance Metrics: Monitor and analyze Performance/Activity Indicators (KPIs and KAIs), making recommendations for continuous improvement during startups. * Smooth Transitions: Provide a clean handoff to site leadership at the end of the project. Operations Management * Daily Oversight: Manage warehouse operations to ensure safety, quality, productivity, and customer satisfaction. * Leadership: Build and mentor high-performing teams, promoting a culture of safety and accountability. * Continuous Improvement: Identify operational inefficiencies and lead initiatives to enhance cost-effectiveness, service quality, and safety. * Compliance: Ensure adherence to company policies and regulatory standards. Strategic Contributions * Act as a liaison between site teams, corporate leadership, and customers to ensure alignment and effective communication. * Provide insights and recommendations to senior leadership for improving operational startups * Support long-term growth initiatives, including resource planning and site expansion. * Additional related responsibilities as required. EXPERIENCE * 10 years distribution experience (some of which is in a 3PL environment). Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred. * Experience in managing start-up projects, warehousing and WMS experience required. * Red Prairie / Blue Yonder / Manhattan / Synapse experience * Understanding of budgeting, financial forecasting and cost control * Experience in utilization or management of distribution centers COMPETENCIES * Results Orientation * Communication * Problem Solving * Decision Making * Effective delegation * Adaptability in the context of a defined start-up plan * Managing Change, including the ability to differentiate between importance and urgency of decisions * Effective Collaboration across the organization, to leverage expertise. * Customer Centricity * Fostering Culture * Continuous Improvement Mindset * Financial Acumen SKILLS * Proven leadership ability to build a strong team environment * 5 years hands-on WMS knowledge as a super user or expert level. * Strong interpersonal skills – with the ability to leverage effective relationships at all levels in the organization. * Strong communication skills – both written and verbal. * Working knowledge of warehouse equipment. * Service oriented with strong customer interaction skills and commitment. * Strong analytical skills with an emphasis on financial reports * Excellent time management and organizational skills. EDUCATION * A Bachelor’s Degree in business management with a focus on operations management or combination of education and related experience * A Designation in logistics management preferred WHY JOIN US? * Work in an environment where safety is our first priority * The opportunity to build a career with a growing company * Medical, dental, and vision coverage for you and your family * Life and disability insurance * Wellness programs to support your family’s well-being * A Retirement Savings Program with a company match * Company team wear allowance * Company sponsored social events * Community volunteering We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.

Responsibilities

The Operations and Implementation Manager will lead the startup of new sites and customer onboarding, ensuring operational execution and customer satisfaction. This role also involves managing change, training teams, and providing insights for continuous improvement.