Operations and Projects Manager at LEAP Legal Software

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Project management, Stakeholder management, Analytical skills, Problem-solving, Communication skills, Strategic planning, Vendor management, Process improvement, Agile methodology, Reporting, Business planning, Team coordination, Innovation, Technology adoption

Industry

Software Development

Description

About LEAP LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop, and support is used by more than 71,000 lawyers and their staff in small and medium-sized law firms. Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here. About the role Do you love being the person who keeps things moving? Are you just as comfortable managing day-to-day operational challenges as you are leading projects that create meaningful change? Maybe it’s time to join the LEAP Global Services team… This role sits across operations and project delivery within LEAP Global Services. Reporting directly to the Global COO, you will help keep things running smoothly while also leading projects that improve how the business operates. Success in this role requires exceptional organisation, strong communication and listening skills, good judgement, and the ability to keep things on track in a fast-moving environment. What you'll do To make this happen, you will: Operations Be the first port of call for day-to-day operational matters, helping to keep LEAP Global Services running smoothly and efficiently. Ensure issues are surfaced, addressed, and resolved promptly. Provide regular updates, clear reporting, and timely escalation, keeping the right people informed without unnecessary noise. Identify operational gaps and inefficiencies and take initiative to improve them. Support business planning, team coordination, and ad hoc operational priorities as they arise. Manage vendor relationships, contracts, and third-party service providers as required. Projects Manage operational projects of varying size. You have a method that works for you, agility plays a key part in it, and outcomes are more important than the process. Coordinate internal and external stakeholders at all levels - creating transparent project plans, communicating clearly and proactively, and ensuring seamless coordination, scheduling, and reporting throughout the project lifecycle. Capture information and play it back to those involved in a form they prefer and understand. Champion innovation and continuous improvement in ways of working. What you'll bring You have strong analytical and problem-solving skills, with the ability to spot operational gaps and design practical solutions. You have a clear understanding of project management principles and a reputation for getting things done at speed. You have excellent communication skills with confidence engaging stakeholders at all levels. You know how to leverage the myriad of project management tools available in the market and embrace technology to work smarter. You are the type of person who LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application. Why join LEAP? Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve. Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference. Work with a group of authentic, passionate people who love what they do. Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you. Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here. Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events. We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and weekly massages in the office. Work in a new, beautiful office space – with a catered lunch and breakfast every week, fully stocked kitchen and an on-site barista. Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.

Responsibilities

The Operations and Projects Manager will oversee day-to-day operational matters and lead projects to improve business efficiency within the Global Services team. This role involves coordinating stakeholders, managing vendor relationships, and implementing innovative solutions to support organizational goals.