As an Operations and Relationship Manager in Manchester, you'll ensure the smooth running of facilities management operations while building strong partnerships with key stakeholders. This role in the public sector is all about keeping things on track and fostering positive relationships to support the organisation's goals.

Client Details

We're partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve

Description

• Manage the operational performance of a portfolio of healthcare and community facilities.
• Conduct building inspections, health and safety reviews, audits, and compliance checks.
• Monitor hard and soft FM service delivery and drive continuous improvement.
• Lead tenant engagement activities and act as the first point of contact for building users.
• Organise and facilitate stakeholder meetings, inductions, and communication programmes.
• Support fire safety, water hygiene, PAT testing, and wider compliance obligations.
• Coordinate minor works, contractor activities, and operational project support.
• Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements.
• Support sustainability programmes and environmental initiatives.
• Work with local groups and stakeholders to maximise community use and social value across the portfolio.