EDUCATION & EXPERIENCE

• Background in sales support, supply chain, or warehouse operations (manufacturing experience preferred).
• Working knowledge of ERP or inventory systems (CSI or equivalent preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and related business software.
• Ability to operate warehouse equipment safely; forklift certification a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Strong knowledge of inventory control and management practices.
• Ability to generate accurate customer quotes and estimates.
• Basic electrical wiring knowledge (preferred but not required).
• Shipping and receiving experience (preferred).
• Experience with Syteline/Cloud Suite Industrial ERP and HubSpot CRM (preferred).
• Excellent written and verbal communication skills.
• Customer-first mindset with strong relationship-building skills.
• Detail-oriented, organized, and process-driven.
• Comfortable multitasking and adapting within a fast-paced environment.
• Solid problem-solving and negotiation abilities.

KEY RESPONSIBILITIES

• Keep inventory systems accurate and up to date, including issuing purchase orders to maintain appropriate stock levels.
• Manage the shipping and receiving of ITS equipment, ensuring all transactions are properly recorded in the ERP system.
• Compile and share lead pipeline updates and performance reports with the sales management team.
• Develop customer quotes and perform estimating take-offs to support sales efforts.
• Review and process incoming orders for traffic equipment, verifying product specifications, pricing, and timely delivery.
• Partner with MoboTrex and third-party vendors to track shipments, resolve delivery concerns, and ensure commitments are met.
• Provide administrative support for outside sales representatives, including lead tracking and sales activity coordination.
• Install and test firmware on traffic controllers to verify proper functionality.
• Assemble and test traffic control cabinets and battery backup cabinets in alignment with quality standards.

OTHER DUTIES

• Perform cross-functional planning support when needed.
• Complete additional tasks as assigned.
  Requirements: