Operations and Service Delivery Leader (Full Time, Onsite) at MetaSource

Village of Elmsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

85000.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Service Delivery, Operations Management, Analytical Skills, Decision Making, Performance Management, Budgeting, Process Improvement, Supervisory Skills, Interpersonal Skills, Communication, Microsoft Office, Resource Optimization, Client Relations, Continuous Improvement, Team Development

Industry

IT Services and IT Consulting

Description

Description The Operations and Service Delivery Leader is responsible for overseeing planning, production, compliance, client implementation, service delivery, driving continuous improvement initiatives, and ensuring alignment with strategic business goals. This role will coordinate with cross-functional teams and leaders to optimize resources, improve cost-efficiency, and deliver exceptional service to our clients. Salary Range: $75,000 - $85,000 annually based on experience. Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more. Responsibilities: Partners with the Service Delivery Leadership Team to ensure that services are aligned to achieve strategic goals. Oversees all aspects of operational performance, including output planning, budgeting, cost controls, productivity, labor efficiency to enhance profitability within service level agreements. Develops and is accountable for the successful achievement of measurable financial and operational success factors. Evaluates and reports on performance against goals; identifies variances and takes corrective action. Provides daily leadership, tactical direction to supervisors and teams to ensure consistent execution of business plans and standard operating procedures. Identifies, recommends, and implements initiatives to enhance productivity, reduce operating costs, and improve quality and delivery metrics. Analyzes rework data and operational KPIs to drive process improvement and resource optimization. Collaborates cross-functionally to align operations with business initiatives. Represents the company to clients as appropriate in support of business development, contract renewals, and other client success efforts. Fosters a culture of accountability, engagement, and continuous improvement across all operational teams. Motivates, develops, and leads teams at assigned office locations and virtual/remote employees to achieve production, quality, and performance metrics. Requirements 5+ years of leadership, service delivery, and or operations experience and bachelor's degree in a related discipline; or any comparable combination of education and experience. Strong analytical and decision-making skills with experience in performance management, budgeting, and process improvement. Excellent supervisory, management, and interpersonal skills. Ability to communicate (verbally and written) effectively. Read and interpret documents such as company policies, customer contracts, technical specifications, and operating procedures. Intermediate to advanced skills with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook. Ability to understand different software systems and how they work. Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

Responsibilities

The Operations and Service Delivery Leader oversees planning, production, compliance, and service delivery while driving continuous improvement initiatives. This role also involves collaborating with cross-functional teams to optimize resources and enhance profitability.