JOB DESCRIPTION:

• Manage and oversee daily operations of multiple outlets, ensuring adherence to brand standards.
• Drive operational efficiency by monitoring sales targets, implementing staff training plans, and introducing service improvement initiatives.
• Conduct regular outlet inspections, provide optimization suggestions, and follow up on implementation.
• Analyze financial and operational data to enhance profitability, control costs, and improve overall customer satisfaction.
• Support new store openings, including manpower planning, process setup, and smooth management of daily operations.
• Mentor outlet managers and staff, fostering a high-performance culture.
• Monitor market trends and competitor activity to recommend proactive improvements in operations, menu offerings, and customer engagement.

JOB REQUIREMENTS:

• Minimum 5 years of experience in outlet operations or management, preferably in quick-service restaurants. Prior exposure to Chinese or Hunan cuisine brands is a strong advantage.
• Prior experience as an Operations Area Manager or similar role managing 5 or more outlets.
• Excellent team coordination skills with the ability to guide and motivate employees.
• Strong analytical skills to identify operational issues and propose solutions.
• Minimum education level of Diploma or higher in Hospitality, Restaurant Management, or a related field.

Please refer the Job description for details