The Operations Assistant plays a pivotal role in ensuring seamless lobby and reception coverage, providing essential administrative support, and coordinating a variety of tasks that contribute to the efficient functioning of the office and its staff.

ESSENTIAL SKILLS

• Proven computer proficiency in Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Detail-oriented with strong multi-tasking abilities.
• Excellent administrative support and data entry skills.
• Strong phone communication skills.
• Ability to take detailed notes in CRM systems.

ADDITIONAL SKILLS & QUALIFICATIONS

• At least 1-2 years of experience in a receptionist or customer service role in an office environment.
• Excellent oral and written English communication skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Ability to work in a team environment.

RESPONSIBILITIES

• Manage the answering and transferring of all incoming calls.
• Greet and direct all visitors and non-visitors in the lobby area.
• Electronically process all incoming mail.
• Prepare outgoing mail and overnight deliveries.
• Coordinate scheduling and set up of all conference rooms for employees and clients.
• Coordinate lunch meetings, including ordering, set up, and clean up.
• Maintain cleanliness of conference rooms, lobby, and kitchen.
• Distribute faxes via email continuously throughout the day.
• Collaborate with the property management company to report building maintenance and repair issues.
• Maintain contact lists for the office.
• Order office supplies and maintain sufficient stock levels.
• Assist operations or other departments as needed with reporting, data entry, deposits, and any other administrative support.

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave