Operations Assistant at Bolt Technology

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Negotiation, Communication, Analytical Skills, Data-Driven Mindset, Excel Skills, Operations, Logistics, Fleet Management, Problem Solving, Customer Service, Relationship Management, Process Improvement, Ownership, Collaboration, Hustler

Industry

Software Development

Description

We are looking for an Operations Assistant to support our carsharing fleet and daily operations. It's an exciting once-in-a-lifetime opportunity to join the fast-growing mobility sector and Europe's transportation unicorn. About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the roleIn this role, you'll be at the heart of our day-to-day carsharing operations, making sure our fleet runs smoothly and our customers stay happy. You'll balance hands-on problem solving with coordination, partner management, and continuous process improvement to keep everything moving efficiently. Main tasks and responsibilities:Monitor - our Carsharing fleet and ensure that all vehicles are available for customers by quickly resolving issues like flat tires or broken windows. Support - the relationship management of key partners like bodyshops or tire repair suppliers. Delegate tasks - appropriately to each of our Vehicle Specialists who are out in the field. Resolve - Customer Service tickets that have been escalated to the Operations Team. Issue - fines to customers who do not adhere to our Terms and Conditions. Review - customer feedback and find ideas how to increase the quality of our fleet. About you:You are a collaborator with excellent negotiation and communication skills (both verbal and written) in English, a plus if you speak German. You are a hustler, not stopping after several obstacles a day. You are analytical and have a data-driven mindset with excellent Excel skills. You have a strong sense of ownership with a hands-on approach. You have experience in operations, logistics, or fleet management (bonus if in mobility/tech). Extra credit: Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! Why you'll love it here:Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 4 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. *Some perks may differ depending on your location and role. #LI-Hybrid

Responsibilities

The Operations Assistant will monitor the carsharing fleet, ensuring vehicle availability and resolving issues. They will also support partner management and handle escalated customer service tickets.