Operations Assistant & Collaboration Cloud at Mae Health, Inc

, , -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Proficiency, Organizational Skills, Communication, Administrative Support

Industry

Description

Overview We are seeking a highly organized and detail-oriented Operations Assistant to support our Alliances and Collaboration Cloud team, focusing primarily on systems management, marketing fund administration, and partner program compliance. This role is crucial for maintaining the efficiency and accuracy of our partner relationships and funding initiatives. Responsibilities The Operations Assistant will be responsible for providing administrative and operational support across several key areas, including: Marketing Alliances: ● Campaign Code Management: Assist with the administrative work of updatingcampaign codes. This involves tracking deals, identifying those without codesfrom reports, creating new sheets, and submitting support tickets for campaigncode rearrangement and updates.● Opportunity Tracking: Update deals in the pipeline by moving opportunities from"stage 0" to the correct subsequent stage on a weekly basis.● Pipeline Reporting: Assist the Alliances Manager by pulling specific pipelinereports, particularly in Hubspot, for use in internal and partner meetings.● Field Marketing Event Support: Provide administrative assistance with eventlogistics, including researching potential locations and vendors, and gatheringquotes for Google or client-facing field events.● reports, particularly in Hubspot, for use in internal and partner meetings.● Funding Management: Help Alliance Manager with invoice organization,coordinating receipts for claims, and working with vendors for receipts Google Partner Programs ● Partner Status Monitoring: Aid in the administrative side of monitoringClient’s Premier Partner Status, which involves checking and maintaining therequirements and will coordinate cross functionally to help keep us on track● Certification Updates: Assist with the administrative task of using thecertification report to track and update employee certifications that are nearingexpiration.● Specialization Support: Help track down necessary administrative componentsfor Google specializations, such as DRP scores, required employee certifications,and technical enrollments. Collaboration Cloud Operations: ● Monthly Forecast Validation: Compare the Monthly ARR Report with HubSpotdeals to find discrepancies and confirm forecast accuracy.● Weekly Action Item Reporting: Conduct a weekly review of specific fields on allactive deals; compile and distribute a summary report to the team highlightingoutstanding action items, stalled deals, or missing data to drive accountability.● Ad-Hoc Reporting: Maintain various reports and dashboards in HubSpot to trackKPIs and team performance.● Process Documentation: Assist in documenting and refining operationalprocesses, data entry standards, and reporting workflows to improve teamefficiency.● Renewal Deal Resolution: Manage the Asana task queue generated by renewaldeal alerts and take direct corrective action within the CRM to ensure dealaccuracy. Update and close the corresponding Asana task upon successfulresolution.● Ownership & Alert Management: Manage automated HubSpot alerts, includingthe daily review and correction of account, company, and deal ownerassignments to ensure proper attribution.● Cross-Functional Support: Serve as an operational point of contact for theCustomer Success, Sales, and Alliances teams, providing ad-hoc data supportand troubleshooting basic CRM-related issues. Qualifications ● Technical Proficiency: Demonstrated proficiency and knowledge of Google Workspaceapplications (e.g., Sheets, Docs, Slides, Gmail, Calendar).● Organizational Skills: Excellent organization, time management, and administrativeskills to handle tasks like tracking deals, submitting support tickets, and maintainingchecklists.● Communication: Strong written and verbal communication skills for liaising with internalteams and submitting detailed information for funding claims and partner programupdates. Required Skills Administrative Support Years of Experience Needed 4

Responsibilities

The Operations Assistant will provide administrative and operational support for the Alliances and Collaboration Cloud team, focusing on systems management, marketing fund administration, and partner program compliance. This role is essential for maintaining the efficiency and accuracy of partner relationships and funding initiatives.