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Operations Assistant Manager (Maternity Cover) at Chubb External

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Oversight, Change Management, Governance, Business Continuity Development, Incident Management, Risk Management, Contract Oversight, Stakeholder Collaboration, Ad Hoc Support

Industry

Insurance

Description

Responsibilities: Operational Oversight: Oversee daily operational duties across both Consumer and Commercial sectors, ensuring seamless operations and service delivery, including quality assurance across teams onshore and in our captive centers based in the Philippines and Malaysia. Change Management: Report on consumer and commercial metrics, making recommendations for change with the support and guidance of the Head of Operations and fellow Leads, including any process transitions to captive centers. Governance: Lead regular cadences of governance meetings with stakeholders and teams from captive centers to ensure service levels are consistently met and corrective actions are taken for recovery. Business Continuity Development: Develop and drive Business Continuity plans and strategies for the Hong Kong branch, ensuring preparedness for any operational disruptions, in close collaboration with the regional Business Continuity team. Incident Management: Facilitate, coordinate, and drive incident management processes across operations, including training and delivery to ensure effective response and resolution. Risk Management: Assist in identifying and mitigating risks associated with operations, ensuring compliance and operational integrity. Contract Oversight: Maintain oversight and governance across contracts and agreements related to operations, ensuring compliance and alignment with business objectives. Stakeholder Collaboration: Work closely with various stakeholders within the company and regional office Ad Hoc Support: Provide support to the Head of Operations as needed, including procedure documentation (manuals, workflows), reporting, presentations, and communications.

Responsibilities

The Operations Assistant Manager will oversee daily operational duties across Consumer and Commercial sectors, ensuring seamless operations and service delivery. They will also lead governance meetings and develop business continuity plans for the Hong Kong branch.