Key Responsibilities

• Monitor day-to-day operations across land, sea, and air transport, ensuring smooth movement of shipments.
• Prepare and submit daily/weekly operational reports to the Operations Manager.
• Handle shipment documentation and processes through Mirsal 2 and ensure compliance with customs clearance requirements.
• Coordinate with vendors, shipping lines, and carriers to ensure timely movement of goods.
• Maintain strong professional relationships with shipping lines and freight forwarders for cost optimization and service efficiency.
• Address operational issues, resolve challenges proactively, and ensure customer satisfaction.
• Negotiate with existing vendors to reduce costs while maintaining quality service and adding value to the company.
• Oversee clearance procedures, ensuring all regulatory requirements are met.
• Track shipments and provide timely updates to clients and management.
• Ensure operational processes align with company standards and contribute to continuous improvement.
• Work closely with the accounts and customer service team to resolve queries related to shipments and costs.