SKILLS AND COMPETENCIES:

• Minimum of 2 years’ experience within a customer Service as a Team Leader
• Experience within customer services
• Excellent leadership, coaching and communication skills
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
  Job Type: Full-time
  Pay: AED4,000.00 per month

Application Question(s):

• Do you have expertise using CRM Software?

Language:

• Fluent English (Required)
• Arabic (Required)

Location:

• Abu Dhabi (Required)

PRIMARY PURPOSE

• Team Lead Operations /Lead Owner is a crucial position for the success of the Interact involvements with Sales.
• Manage day-to-day operational work and team management along with the performance of the Sales Agents.
• This role identifies the on-the-job upskilling measurements in line with unique customers’ journey.
• Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents.

RESPONSIBILITIES

• Work closely with the Sales team leader, motivating and coaching the Sales Agents.
• Hosting 1-2-1’s and team meetings
• Keeping up to date with business development and new product lines
• Fluent in English & Arabic (both spoken and written).
• Experience in tele-sales / customer service.
• Familiarity with CRM software to manage client interactions is a must.
• Strong communication skills and ability to build rapport with clients.
• Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction
• Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
• Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
• Work with the management team to identify and deliver positive change and business efficiencies
• Connect with potential clients through inbound and outbound calls.
• Provide excellent customer service by addressing inquiries and offering tailored solutions.
• Maintain up-to-date client data and track interactions using CRM software.
• Ensure smooth communication between clients and our teams, following up as needed.