Operations Assistant – For the Resourceful, Git-R-Done Personality with Experience in Procurement, Customer Care, and Warehousing.

WHO WE ARE

Safety Services, Inc. is a Kalamazoo-based wholesale distributor of personal protective equipment and supplies across health, environmental, and emergency response sectors. Founded in 1948, we’ve been keeping workers safe for over 70 years. We are a family-owned and operated organization with a family feel and a big vision for our future. We are looking for a qualified Operations Assistant to help take our organization to the next level.

PURCHASING & PLANNING TASKS

• Create POs; obtain vendor confirmations and ETAs; record promise dates in the ERP.
• Expedite/defer lines based on backorder aging and customer priority; process daily direct-ship POs.
• Maintain clean planning data (min/max, lead time, vendor part links) to keep stock flowing.

CUSTOMER CARE TASKS

• Enter accurate sales orders from quotes/requests; prepare quick, clean quotes for stocked items and simple kits.
• Own the main phone queue rotation: triage calls, provide order status, route technical questions, and log notes.
• Send acknowledgments, update customers on ETAs/partials/ship-completes, and initiate RMAs when needed.

WAREHOUSE & LOGISTICS TASKS

• Release pick waves by carrier cutoff, print paperwork/labels, and stage will-call orders.
• Assist with put-away for priority receipts, perform cycle counts, and keep bins/labels tidy (5S).
• Book inbound freight and schedule dock appointments; help pack small-parcel orders during spikes.