Saren Travel Group are seeking a Group Travel Operations Assistant working from our office in Gorseinon. The successful applicant must have previous Group Travel or Travel operations experience.
Job Specification

Role: Operations Assistant

• Booking & updating services with the suppliers.
• Preparing & updating itineraries clearly stating timings, details of service, service

supplier address and contact numbers in the agreed format.

• Providing confirmations and vouchers to the clients
• Preparing & updating rooming list for hotels in the agreed format as directed.
• Assisting with contacting suppliers to check space and enquiring about rates,terms

and conditions making sure you keep full notes on what is offered

• Taking options with suppliers based on your enquiries as directed by your line

manager

• Assisting in the preparation & sending of offers to agents clearly and precisely in the

agreed format,under the supervision of you line manager,identifying all terms and
conditions,including payment terms,option date,cancellation policy and free places

policy.

• Using the service tariff and /or correctly applying an agreed mark-up to

non-contracted products to determine the selling price.

• Respond to customer queries via email or telephone or social media.
• Informing you line manager before the cancellation deadline comes into effect (or

the group arrival date if it is a balance of payment) in the event of any deviation to

the payment terms.

• Assisting customers and suppliers with any group related queries they may have.
• Ensuring all your exchanges with suppliers and agent are followed up in writing in a

professional manner and that they are save in the appropriate electronic files for

easy access by the team.

• Calling customers and suppliers for drivers details for any tours.
• Aiming to identify key group suppliers used as well as expanding on this knowledge.
• Offering assistance to all colleagues in the Groups department as required.
• Informing your direct line manager of any complaints immediately and following

their instruction.

• Maintaining excellent communication with suppliers and customers at all times as well

as championing high levels of customer satisfaction within the company.

• Help develop systems where needed.
• Following up with customers regarding recent tours and resolving any issues that may arise.

Any ad hoc duties as required by the company.
Job Types: Part-time, Permanent
Pay: £12.21-£12.50 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Transport links

Education:

• GCSE or equivalent (preferred)

Experience:

• Travel Industry : 1 year (required)

Language:

• English (required)

Licence/Certification:

• Passport (preferred)
• Drivers Licence (required)

Willingness to travel:

• 25% (preferred)

Work Location: In perso

• Booking & updating services with the suppliers.
• Preparing & updating itineraries clearly stating timings, details of service, servic