Operations Assistant

at  Speedy Transport Group Inc

OVERVIEW:

Speedy Transport Group Inc. is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport Group Inc. has grown to be one of central Canada’s premier carriers.

POSITION SUMMARY:

The purpose of this position is to support the smooth functioning of various operational processes within an organization. The position typically involves a wide range of administrative tasks and responsibilities aimed at ensuring efficient day-to-day operations.
Schedule: Day Shift
8 am - 4:30 pm, Monday to Friday

POSITION QUALIFICATIONS:

• Previous experience within the transportation industry preferred.
• Must be proficient with Microsoft Office.
• Ability to work and learn in fast-paced environment.
• Ability to work effectively, efficiently, and courteously with other staff.
• Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.

• Carry out administrative activities associated with manifesting for various loads.
• Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
• Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
• Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
• Research and follow up on customer problems and respond to questions.
• Obtain information from the customer to perform a requested task.
• Tracing and producing P.O.D.’s for customers.
• Calling customers to confirm delivery on unsigned bills.
• Answering customer pick-up calls.