Operations Associate 2 at Bank of New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Proactive, Team Player, Adaptable To Change, Initiative, Dynamic Environment, Project Work, Outlook, Excel, Word

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. As a Team Member in our Fraud Operations team, you will tautoko (support) the business by attending to a range of tasks to ensure that a high quality of service is achieved for BNZ's customers. Processing allocated work within Operations Wellington efficiently and accurately to meet service standards, you will maintain awareness and comply with all aspects of policy and procedure to ensure customer needs are met. This opportunity also enables you to: Identify opportunities to improve processes, procedures and own performance Achieve the accuracy and productivity measures set for the tūranga (role) This is a Wellington based hybrid tūranga with three days in the Wellington office and two where you can work flexibly. Mō te Tūranga | About the tūranga We sat down with the People Leader, and they let us know the following about the tūranga (role). It involves, but not limited to: Being proactive by helping others as required Raising process improvement ideas Identifying Risk and escalating Processing of Card Disputed transactions Emailing queries Investigating transactions Deal with adhoc queries Make outbound calls Multi-skilling across all processes within the team and wider Business Unit Creating/Updating process documentation and process maps Raising Process improvement ideas Identifying Risk and escalating What is the team culture and environment like? We have a very positive and engaging environment. We encourage each other and achieve together. What is the most exciting thing about this opportunity? You have the opportunity to build on your knowledge learning a variety of processes across the wider Fraud Operations business! What is the most challenging thing about this opportunity? Being a new team, we are learning as we go! What attributes will this person display in order to be successful in this tūranga? Be proficient using Outlook, Excel and Word applications Being adoptable to Change with positive attitude Team player Proactive Attention to detail Run with project work effectively Use initiative Thrive in dynamic environment Willingness to learn Being adaptable to change with a positive attitude What is your favourite thing about working for BNZ? Flexible working! Please note applications must be submitted by Friday the 3rd October 2025 at 11:59pm. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 03 October 2025 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

As a Team Member in the Fraud Operations team, you will support the business by processing allocated work efficiently and accurately to meet service standards. You will also identify opportunities for process improvement and ensure compliance with policies and procedures.